ITSM/ESM Platform Lead (m/f/d)

ITSM/ESM Platform Lead (m/f/d)

The SGB-SMIT Group is a specialized transformer manufacturer with roots in Europe and locations in Europe, Asia and the United States. The focus has always been on the claim of making an active contribution to a sustainable energy future with reliable transformer technology. SGB-SMIT Group transformers are used worldwide in key projects for the energy transition – for example in wind and solar power plants, industrial applications or in the energy infrastructure of urban agglomerations.

As an essential link in the electricity chain – between generation, transmission and distribution – the transformers of the SGB-SMIT Group ensure stable, efficient and secure energy flows. The product portfolio includes power transformers, distribution transformers, cast-resin transformers and special solutions for data centers, industry and e-mobility, among others. This diversity enables individual solutions for a wide range of requirements and applications.

With over 3,500 employees worldwide, SGB-SMIT Group stands for sustainability, quality and innovation. In close cooperation with energy suppliers, industrial customers and infrastructure operators, solutions are developed that are designed for long-term reliability, efficiency and sustainability.

What we offer 🏝️ :

At the SGB-SMIT Group, we are motivated by our mission to provide a stable and sustainable energy supply for our customers around the world. Our lean decision-making process keeps us closely connected to our employees and the successes of our company. We value personal relationships among colleagues, fostering a collaborative environment for our sustainable growth:

Our benefits:

• 30+1 vacation days & special leave (e.g. compensation days or special leave on birthdays)

• Attractive salary & remuneration packages

• Company pension scheme and insurance for employees

• Flexible working hours

• Various home office options

• Personal development and training

• Excellent health management

• Bicycle leasing & IT hardware leasing

• Fitness pass in cooperation with Hanse Fit

• Excellent company restaurant and free drinks (coffee, water)

• Company-owned parking spaces with charging facilities for e-vehicles

• Subsidized Germany ticket, RVV ticket

• Various discounts as part of Benify Benefits (Apple, Nike, Dell, Zalando etc.)

How you will create an impact 📈:

• Strategic responsibility for the development, operation and further development of the ITSM/ESM platform and its alignment with corporate objectives.

• Role as product owner and subject matter expert with responsibility for governance, standards and best practices.

• Promoting the digitalization of IT and business processes through scalable workflows, self-service functions and integration of other specialist departments

• Establishing and maintaining a central database to increase transparency, efficiency and continuous improvement

• Close collaboration with internal stakeholders to identify and implement digitalization and automation potential.

• Monitoring service quality through KPI analyses, user feedback and compliance with ITIL processes to increase service management maturity.

What are we looking for 🔎:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.

• More than 5 years of experience in ITSM/ESM platforms, with at least 2 years in a lead or architect role.

• In-depth knowledge of ITIL frameworks and service management best practices.

• Hands-on experience with platforms such as ServiceNow, Freshworks, Xcurrent, or equivalent.

• Strong project management and stakeholder communication skills.

• Ability to translate complex technical requirements into clear, business-aligned solutions.

• Experience with agile- and software development methodologies a plus.

• ITIL v4 and relevant platform certifications preferred.

• Fluent in English (written and spoken)

If you value a dynamic, growing and intercultural environment and enjoy hands-on work, then become part of the SGB-SMIT Group and transform with us the future of energy. ⚡

We are looking forward to your application! ⚡

The terms used in the text refer to all genders in accordance with the General Equal Treatment Act (AGG).

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